Let’s be honest. Running a business in 2025 is hard enough without dealing with outdated phones that drop calls or require you to jump through hoops just to add a new line!
Business phone systems aren’t just tools; they’re the lifeline that connects your customers, your team, and the success you’re building.
That’s why companies are replacing landlines with cloud phone systems and VoIP services that are easy to use, cost less, and keep their teams connected anywhere.
For over 35 years, Losh Network Services has helped businesses modernize with hosted phone systems, network cabling, and reliable VoIP solutions.
Our flagship Decibel platform is the star of the show. It’s a complete, cloud-hosted phone system built for modern businesses that need flexibility, reliability, and advanced features, all without the hassle.
In this guide, we’ll break down cloud PBX, VoIP, and even the best phones (hint: Yealink VoIP phones are a favorite).
By the end, you’ll know exactly how to build a phone system that can keep up with your business!
What Is a Business Phone System?
A business phone system isn’t just about handsets on desks anymore. It’s about smart communication: the kind that makes your team look sharp and keeps your customers happy.
Traditional systems relied on on-premise PBX boxes that resembled mini-server rooms, and they often came with a complicated setup and expensive maintenance.
Fast forward to 2025, and things have changed.
Businesses are trading outdated hardware for cloud-based solutions that are easier to manage and packed with features. Why? Because the old way is like using a flip phone when everyone else is using smartphones.
Modern phone systems give you a central dashboard where calls, voicemails, and call analytics are all managed online.
Whether your team is in Springfield, working remotely, or spread across multiple locations, everything stays connected!
What is VoIP?
Voice over IP (VoIP) is the technology behind the magic. Instead of sending calls over old copper wires, VoIP uses your internet connection. That simple change unlocks a world of features and flexibility.
Here’s why businesses are switching to VoIP phone systems:
- Work from anywhere: Take calls on your laptop, phone, or softphone app without skipping a beat.
- Save big: You won’t be shelling out cash for expensive phone lines or outdated equipment.
- All-in-one features: Voicemail-to-email, call forwarding, and auto-attendants—all included without additional fees.
The FCC considers VoIP one of the most reliable and future-proof communication tools available. In other words, this is where business communication is headed, and you want to be a part of it!
Benefits of Modern Phone Systems for Growing Teams
So, why is it so important to upgrade to a cloud PBX phone system or VoIP phone service? Let’s break it down:
1. Scale Without the Stress
Hiring a new employee or opening another office? Forget tech crews and tangled wires. With a scalable business phone system like Decibel, adding or removing users is as easy as logging in.
It’s built for businesses of all kinds, even if you’re expecting to grow quickly.
2. Predictable Pricing
No one likes surprise bills. Legacy systems can nickel-and-dime you with maintenance fees and hardware upgrades.
Hosted phone systems for businesses provide flat, predictable pricing that you can count on every month.
3. Perfect for Remote Teams
Work from home, hybrid schedules, or “work from anywhere”— modern phone systems handle it all.
Your team can make and receive calls with the same phone number and quality, regardless of their location.
4. Next-Level Features
Modern phone systems include call analytics, auto-attendants, and CRM integrations that help your team work more efficiently.
These features were once considered luxury add-ons. Now, they’re part of the standard package for most VoIP phone systems.
Cloud PBX vs. Traditional Phone Systems
This is one of the most frequently asked questions we receive: Should I stick with my traditional PBX or move to the cloud? Let’s compare the differences:
A traditional PBX system is like the rotary phone of business communications. It works, but it’s not exactly modern or flexible.
A cloud PBX phone system, on the other hand, is hosted online. No bulky equipment. No complicated updates. Just simple, reliable communication.
*Losh continues to provide support for businesses that use traditional PBX systems.
Decibel is Losh’s cloud-hosted PBX solution, delivering all these advantages, plus automatic updates, dependable network security, and affordable pricing.
Which VoIP Phones Work Best? (Yealink, Grandstream & More)
Your phone hardware is like the steering wheel of your communication system.
At Losh, we handpick the best options, so you don’t have to guess. Our lineup includes Yealink VoIP phones, Grandstream phones, and Polycom devices; all chosen for reliability and ease of use.
Picking the Perfect Device
Every business has different needs. Yealink phones are sleek and intuitive, perfect for teams that want a hassle-free experience.
Grandstream and Polycom phones are both feature-packed, reliable, and designed to deliver excellent call quality, whether for individual desks or a full conference room setup.
Why Yealink Phones?
If Yealink were a car brand, it would be known for luxury-level quality at an affordable price.
- Plug-and-play ease: Your team can start using them right out of the box.
- HD audio: Every conversation sounds professional and polished.
- Great with Decibel: These phones integrate seamlessly with Decibel, our flagship hosted phone system.
Business Phone Systems in Springfield & Southwest Missouri
When you work with Losh, you’re not just buying a phone system. You’re gaining a local partner who knows the market inside and out.
We’ve been serving businesses in Springfield, Southwest Missouri, and Northwest Arkansas for over 3 decades, and we’re proud to be a locally owned FCC-regulated phone service provider—not a reseller.
Need more than just phones? We’ve got you covered with network cabling, fiber optic installations, and data cabling; all designed to give you the fast, reliable infrastructure your business needs.
No matter the size of your business, Decibel is designed to provide a feature-rich, easy-to-manage phone system backed by our Springfield-based team.
Intrigued? Request a free demo of the platform!
Why Choose Losh Network Services?
Here’s what sets us apart from the “big guys” and makes our customers stay with us:
- Dependable: When you call, you’ll talk to a friendly person (not a robot) every time, plus 24/7 IT support.
- Knowledgeable: With 35 years of experience, we know what works and what doesn’t.
- Personal: Every member of our team gets to know your business, so you’ll always talk to someone who understands your needs.
- Powered by Decibel: Our hosted phone platform is built for flexibility, remote teams, and scalability.
Frequently Asked Questions (FAQ)
Q: What is a cloud PBX phone system?
A: A cloud PBX is a phone system hosted online, rather than on-site. It provides all the features of a traditional PBX, plus advanced tools like call forwarding and analytics, without the need for expensive hardware.
Q: Why should I pick Losh over a national provider?
A: Because we care about your success, our local team—and on-call technicians after hours—ensures you always have the support you need.
Q: Can I keep my existing business numbers?
A: Yes, we handle number porting to ensure your business phone numbers stay the same.
Q: Is VoIP reliable for my business
A: Absolutely! With high-speed internet and built-in redundancy, VoIP phone systems are as reliable as traditional lines.
Q: What areas do you serve?
A: We serve Springfield, Southwest Missouri, and Northwest Arkansas, and currently support businesses in 12 states.
Ready to Upgrade Your Business Phone System?
If you’re still using outdated hardware, it’s time for an upgrade that makes your life easier.
We’ll design a phone solution that fits your needs, whether you’re adding a single line or expanding across multiple locations.
From setup to training, our team takes care of the technical details, so you can focus on calls, not cables. Contact us today to get started or to see Decibel in action!